Transition Networks CPSMC0800-100 - Manual (Page 21)

21
CPSMC0800-100 PointSystem ™ Chassis
troubleshooting
6 Fault Isolation and Correction
1. Are ANY of the POWER LEDs on any of the Slide-in-Modules illuminated;
AND/OR are the fans operating?
YES
•
The chassis is receiving power. Proceed to the next step.
NO
•
Ensure all power supply cables for proper connection.
• Ensure the AC receptacle on the wall is supplying power.
• If the fuse for the AC receptacle on the wall blows repeatedly, have the AC
receptacle inspected by a qualified electrician.
• Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
2. Are ANY of the POWER LEDs on any of the Slide-in-Modules illuminated; but
are the fans NOT operating?
YES
•
The chassis is receiving power. Proceed to the next step.
NO
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
3. For the Management Modules (CPSMM120, CPSMM200, CPSMM210), are
ANY of the POWER LEDs NOT illuminated?
NO
•
All Managment Modules are receiving power. Proceed to the next step.
YES
For those Management Modules where the POWER LED is NOT illuminated:
•
Ensure the Management Module is firmly seated in the slot.
• Press the RESET button on the Managment Module.
• Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
4. For the remaining Slide-in-Modules, are ANY of the POWER LEDs NOT illumi-
nated?
NO
•
All Slide-in-Modules are receiving power. Proceed to the next step.
YES
For those Slide-in-Modules where the POWER LED is NOT illuminated:
•
Ensure the Slide-in-Module is firmly seated in the slot.
• Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
5. To determine if a fault is due to a software problem, consult the “Fault
Isolation and Correction” section of the SNMP software manual available from
Transition Networks.
6. To determine if a fault is due to an individual Managment Module or Slide-in-
Module, consult the “Fault Isolation and Correction” section of the User
Guide for that particular Module.
7. If none of the solutions listed in this section resolves the problem, contact
Technical Support: 1-800-260-1312, International: 00-1-952-941-7600.
Tech Support: 7am-6pm CST (GMT -6:00) 1-800-260-1312 International: 00-1-952-941-7600