Tut Systems SMS2000 - Manual (Page 101)

Appendix
TUT Systems, Inc Page 101 of 104 P/N 220-06288-20
Appendix B - Technical Assistance
and Customer Support
Technical Support
Tut Systems offers a comprehensive range of customer support services, including
training, technical assistance, installation, and maintenance agreements. For further
information and pricing on Tut Systems’ service products, see your sales representative.
Internet
You can find answers to the most common functionality, installation, and configuration
questions on the Tut Systems website at http://www.tutsystems.com.
Telephone
If you are unable to resolve a question or problem or believe you have defective
equipment, contact Tut Systems for customer support, as described in your
warranty/support agreement.
United States and Canada:
Toll-free: (800) 998-4888, press 2.
International Customers:
Toll based: (925) 460-3900, press 2.
Equipment Return and Repair
If Customer Support instructs you to return a unit for further testing or repair, they will
give you directions on how and where to return the equipment.
To return a unit to Tut Systems for testing or repair:
• Call Customer Support and request a return merchandise authorization (RMA)
number.