Toshiba TX80 - Manual (Page 126)

126 Appendix
Troubleshooting
Problem Possible Causes and Remedies
Cannot turn the power on. • Make sure the battery pack is inserted correctly (page 22).
• Make sure the battery is charged (page 23).
Cannot charge the battery. • Make sure the battery pack is inserted correctly (page 22).
• Make sure the connectors or contacts of the AC adapter and battery pack are not dirty (page 23).
Cannot make or receive
voice calls and video
callings. • If the indicator appears on the display, move to a location where a signal can reach your phone or that is in the
service area.
• If the indicator appears on the display, cancel Flight mode (page 105).
• A video calling can only be made or received in areas with 3G-network coverage. Make sure the or indicator
for indicating you are in an area with 3G-network coverage appears on the display in standby mode.
• If a PIN code is incorrectly entered three times in a row, the PIN lock is set and a call cannot be made because
access to the SIM card is blocked. Enter the PUK code to cancel the PIN lock (page 20).
• If the indicator appears on the display, enter your security code (page 21) to cancel the phone lock (page 108).
• Make sure your phone is not set to reject calls (page 108) or divert calls (page 32).
Cannot use the Web. • If the indicator appears on the display, cancel Flight mode (page 105).
• Check your subscription status. Contact your service provider.
• The network settings may be incorrect. Check the network settings (page 110). For details on the network settings,
contact your service provider.
Cannot use SMS and MMS. • If the indicator appears on the display, cancel Flight mode (page 105).
• If the indicator appears on the display, delete messages no longer required (page 83).
• Check your subscription status. Contact your service provider.
• Make sure the service centre number (page 85) is correct. For details on the service centre number, contact your
service provider.