TurboChef Technologies 2020 HIGH h - Manual (Page 28)

2 0 N O R T H A M E R I C A L I M I T E D WA R R A N T Y
Modifications and Repair: Equipment that has been modified or altered by persons other than TurboChef or its
service agents, or Equipment that has had non-approved devices or connection items attached thereto, is
excluded from coverage under this warranty. Repair of the Equipment by anyone other than TurboChef or its
authorized service agents will void all warranties on the Equipment.
Accessories: Accessories and parts (collectively “Accessories”) that are consumed in the normal course of
Equipment operation or maintenance are excluded from this warranty. Failure of or damage to Equipment or
components from the use of non-approved cleaning chemicals, devices or processes is also excluded from this
warranty. Accessories may include, but are not limited to, ceramic cooking platters, paddles and approved
cleaning chemicals and devices.
Outstanding Invoices: If the full invoiced amount for Equipment purchased has not been paid within forty-five
(45) days from the invoice date, then TurboChef will have no obligation to honor this or any other warranty
on the Equipment until payment is received in full, including any accrued interest or other charges, has been
satisfied, at which time warranty coverage will be reinstated, but the Warranty Period will not be extended.
Warranty Service, Exclusive Remedy
TurboChef will be solely responsible for determining whether or not the Equipment or any component thereof
is defective. Defective components covered by this warranty will be repaired or replaced at TurboChef ’s option
without charge to you and such repaired or replacement components will be covered by this warranty for the
balance of the Warranty Period. Parts used in the repair of defective components and replacement components
may be new, recovered or rebuilt. At its sole option, TurboChef may decide to replace defective Equipment cov-
ered by this warranty with new, recovered or rebuilt Equipment of equal or greater capability, and such
Equipment will be covered by this Limited Warranty for the balance of the Warranty Period. Defective
Equipment and components will become the property of TurboChef. This paragraph states TurboChef ’s sole
and exclusive obligation and liability and your sole and exclusive remedy under this warranty. TurboChef shall
not be responsible for a failure to provide warranty services due to causes beyond TurboChef ’s or its service
agents’ control.
Warranty Claims
Claims under this warranty must be reported to TurboChef during our normal working hours at the following
number: 800.90TURBO, or such other reporting service as TurboChef may designate. Upon receipt of the
claim and related information and preliminary verification that the claim is valid, TurboChef will promptly
notify an authorized service agent to contact you and arrange for an on-site repair visit during the service
agent’s normal working hours. Any costs incurred by TurboChef or its service agent associated with a service
agent being refused or unable to gain access to the Equipment on your premises, or a claim not covered by this
warranty, will be charged to you.
Charges for Non-Warranty Service or Rejection of Service Visit
In the event that repairs, replacement or service are provided by TurboChef ’s service agents for work not cov-
ered by this limited warranty, customer agrees to pay the service agent directly according to the service agent’s
normal scale of charges. In the event TurboChef is invoiced by the service agent for services not covered under
this limited warranty, TurboChef will invoice customer and customer will pay such invoice based on terms of