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31 customer service, Trouble-shooting – One for All URC-7541 User Manual

Page 33

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W W W.ONEFORALL.COM

31

Customer service

If you still have questions about the operation of your ONE FOR ALL 4
Digital universal remote and you could not find the answer(s) in the
trouble-shooting section, you may want to contact the customer service
department for assistance.

You may care to visit our internet-site:

www.oneforall.com

Our internet-site has many advantages:
- 24 hours access
- no waiting time
- page for Frequently Asked Questions
- info about the ONE FOR ALL product range

Before contacting us, by Fax, E-mail or Phone, make sure you
have the required information available by filling in the table
below.

What do we need to know before you contact us:

1.

That you have the URC-7541/44 ONE FOR ALL remote

2.

The date of purchase (..../..../....)

3.

A list of your equipment/models/helpcodes(*): (see example below)

Helpcode(*)

Device

Brand

Device

Remote

SET-UP(***)

model nr.

model nr.

code

3510805

TV

Sony

KVX-2950B

RMT-V131B

0505 (example)

(***) To obtain the SET-UP CODE, please follow the blink back procedure

on page 8.

Type/model numbers can often be found in your equipment owner’s
manual or on the factory plate behind the device.

4.

Then Fax, E-mail or Dial us:

In the UK:

In Ireland:

e-mail : [email protected] (**)

e- mail : [email protected] (**)

fax

: +31 53 432 9816

fax

: +31 53 432 9816

tel

: 0808-1000306(*)

tel

: 1-800 553199 (*)

In Australia:

In South Africa:

e-mail : [email protected] (**)

e- mail : [email protected]

fax

: 03 9672 2479

fax

: 011 298 2302

tel

: 1-300 888298

tel

: 0860 100551

tel

: 011 298 2300

In New Zealand:
e-mail : [email protected] (**)
fax

: (06) 878 2760

tel

: 0508 ONE 4 ALL (663 4 255)

(*) When you call us you will be asked to enter your helpcode(s). You only

have to enter the helpcode(s) of those devices you have a problem with.
The helpcode is a 7-digit code, which defines the ONE FOR ALL-model
you have, the device type and the brand of your device. This helpcode
can be found in the first column of the setup code list.

(**) Just send a blank message, you’ll get auto-reply.

Trouble-Shooting

This manual is related to the following products: