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Ricoh Aficio BP20N User Manual

Page 138

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S

OLVING

PROBLEMS

6.19

6

Wrinkles or

creases

Ensure that the paper is loaded properly.
• Check the paper type and quality. See “Paper Specifications”

on page C.3.

• Open the rear cover and try printing to the rear output tray

(face-up).

• Turn over the stack of paper in the paper tray. Also try

rotating the paper 180° in the tray.

Back of printouts

are dirty

• The transfer roller may be dirty. “Cleaning the Inside” on

page 5.5.

• Check for leaking toner. Clean the inside of the printer.

Black pages

• The toner cartridge may not be installed properly. Remove

the cartridge and reinsert.

• The toner cartridge may be defective and need replacing.

Install a new toner cartridge.

• The printer may require repair. Contact a service

representative.

Loose toner

Clean the inside of the printer.
• Check the paper type and quality. See “Paper Specifications”

on page C.3.

• Install a new toner cartridge. See “Installing the Toner

Cartridge” on page 2.4.

• If the problem persists, the printer may require repair.

Contact a service representative.

Character Voids

Character voids are white areas within the parts of characters

that should be solid black:
• If you are using transparencies, try another type of

transparency. Because of the composition of the

transparency, some character voids are normal.

• You may be printing on the wrong side of the paper. Remove

the paper and turn it around.

• The paper may not meet paper specifications. See “Paper

Specifications” on page C.3.

Problem

Solution

A

A

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