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1 remote assistance, Enabling remote assistance, Remote assistance – RCA SpeedTouch 536 User Manual

Page 64: Chapter 4

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Chapter 4

SpeedTouch™ Web Interface

E-DOC-CTC-20050429-0099 v1.0

56

4.5.1 Remote Assistance

Enabling Remote

Assistance

This page allows you to make your SpeedTouch™ accessible for remote support.

To use remote assistance:

1

If needed, type a password in the Password box.

2

Click Enable Remote Assistance.

3

Pass the information listed under:

URL

Username

Password

to your technical support, in order for them to be able to access your
SpeedTouch™.

4

The remote assistance session ends:

If the technical support disables remote assistance.

After 20 minutes of inactivity, or after a reboot, remote management.

!

You must be connected to the Internet to be able to enable remote
assistance.

Once the technical support is connected, no other connections are
possible.