Customer communication, Appendix d customer communication – National Instruments 6508 PCI-DIO-96 User Manual

Page 75

D-1

PCI-DIO-96 User Manual

Appendix

Customer Communication

For your convenience, this appendix contains forms to help you gather the information necessary
to help us solve your technical problems and a form you can use to comment on the product
documentation. When you contact us, we need the information on the Technical Support Form
and the configuration form, if your manual contains one, about your system configuration to
answer your questions as quickly as possible.

National Instruments has technical assistance through electronic, fax, and telephone systems to
quickly provide the information you need. Our electronic services include a bulletin board
service, an FTP site, a Fax-on-Demand system, and e-mail support. If you have a hardware or
software problem, first try the electronic support systems. If the information available on these
systems does not answer your questions, we offer fax and telephone support through our technical
support centers, which are staffed by applications engineers.

Electronic Services

National Instruments has BBS and FTP sites dedicated for 24-hour support with a collection of
files and documents to answer most common customer questions. From these sites, you can also
download the latest instrument drivers, updates, and example programs. For recorded instructions
on how to use the bulletin board and FTP services and for BBS automated information, call
(512) 795-6990. You can access these services at:

United States: (512) 794-5422

Up to 14,400 baud, 8 data bits, 1 stop bit, no parity

United Kingdom: 01635 551422

Up to 9,600 baud, 8 data bits, 1 stop bit, no parity

France: 01 48 65 15 59

Up to 9,600 baud, 8 data bits, 1 stop bit, no parity

To access our FTP site, log on to our Internet host,

ftp.natinst.com

, as

anonymous

and use

your Internet address, such as

[email protected]

, as your password. The support files

and documents are located in the

/support

directories.

Bulletin Board Support

FTP Support