Nortel Networks T1 - Manual (Page 38)

3G Travel Router t1 User Guide YMLT1WN
38 www.netcomm.com.au
Troubleshooting
This section provides an overview of common issues, and possible solutions for the installation and operation of your 3G Router.
1. Why your wireless client CAN NOT access the Internet?
When the 3G Router is configured to use Wireless encryption (WEP, WPA/WPA2 etc), you need to ensure your wireless adapter settings match your 3G
Routers settings. Please refer to your wireless adapter manual for more information. Ensure that the wireless client is associated with your 3G Router.
To check this connection (Windows XP), follow these steps:
• Click on Start > Control Panel > Network Connection
• Right Click on Wireless Network connection
• Select View Available Wireless Networks. The “Connect to Wireless Network” screen appears. Ensure you have selected the correct
wireless network.
Ensure the IP Address assigned to the wireless adapter is within the same subnet as your 3G Router. The 3G Router has a default IP
Address of 192.168.20.1. Wireless adapters must have an IP Address in the same range (e.g., 192.168.20.x). Although the subnet mask
must be the same for all the computers on the network, no two devices may have the same IP Address. Therefore, each device must
have a unique IP Address.
To check the IP Address assigned to the wireless adapter, follow the steps below:
• Click on Start > Run
• Type in CMD and press Enter.
• Type in “ipconfig /all” and press Enter
• Type in “ping 192.168.20.1” to check if you can access the 3G Router
Note: If you have changed the default IP Address, ensure you ping the correct IP Address assigned to the 3GT1Wn.
2. Why does your wireless connection keep dropping?
Please try the following steps to improve the wireless signal quality. Ensure the battery of your 3G Router is fully charged.
• Try to keep the 3G Router at least 6 inches away from the wall or other objects.
• Try changing the channel on the Router to a different channel to avoid interference. Please refer to the Basic > Wireless section of this manual
• Keep your product away (at least 3-6 feet) from electrical devices that generate RF noise, like microwaves, monitors, electric motors, etc.
3. Cannot establish a wireless connection?
Note: An Ethernet connection is required to troubleshoot the 3GT1Wn Wireless Router.
When the 3G Router is configured to use Wireless encryption (WEP, WPA/WPA2 or any encryption), you need to ensure that your wireless
adapter settings match. Please refer to your wireless adapter manual for additional information.
• Move the 3G Router and the wireless client into the same room, and then test the wireless connection.
• Try to disable all security settings such as WEP, and MAC Address Control.
• Turn off the 3G Router and the client. Then turn the 3G Router back on again, and then turn on the client.
• Ensure that all devices are set to Infrastructure mode.
• Ensure that the LED indicators are indicating normal activity. If not, ensure that the AC power adapter is firmly connected or the
battery of the 3G Router is charged.
• Ensure that the IP Address, subnet mask, gateway and DNS settings are correctly entered on the computer.
• If you are using 2.4GHz cordless phones, X-10 equipment, or other home security systems, ceiling fans, or lights, your wireless
connection may degrade dramatically, or drop altogether.
• To avoid interference, you can change the wireless Channel on your 3G Router.
• Keep your product at least 3-6 feet away from electrical devices that generate RF noise. Examples include: microwaves, monitors,
electric motors, and so forth.