Nortel Networks 1165E - Manual (Page 46)

Terms you should know
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Contact Center Manager
Nortel Contact Center Manager offers a scalable solution for
dynamic contact center environments, providing skill-based
routing, call treatment flexibility, real time displays, multimedia
routing, comprehensive management and reporting tools, and a
rich scripting language. For more information, visit
www.nortel.com.
Context-sensitive soft keys
A group of keys programmed by your system administrator.
These four keys, located directly below the display area, have
four programmable layers. These keys are also used to configure
parameters in the
Telephone Options menu.
Date/time display
The current date and time when the telephone is in an idle state.
Directory Number (DN)
A number consisting of one to seven digits for a telephone, and
also known as an extension number.
Feature display
An area that shows status information about the feature in use. It
also displays the name and status of the active session.
Feature Status Lamp indicator
An LCD or an LED that indicates a data message, contact, or
feature status by a flash, wink, steady on, or off.
Fixed key
The hard-labeled keys on your telephone.
Flexible Feature Codes (FFCs)
Specialized codes entered using the dialpad that enable features
(for example, Ring Again).