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Using default login – Nortel Networks 1165E User Manual

Page 25

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Agent and supervisor features

25

Using Default Login

If you normally use the same IP Phone, use the

Default Login

to log in

just one time at the beginning of a shift. The

Default Login

uses your

previous shift’s login to place you in the same ACD queues with the same
supervisor.

To use Default Login:

or

3.

Choose one of the following:

— Press the

In-Calls

key.

— Press the

NotReady

key to enter the

ACD queue.

1.

Lift the handset.

2.

Press the

In-Calls

key.

3.

When “Enter Agent ID” appears on the
screen, use the dialpad to enter your ID.

4.

Choose one of the following:

— If your queue requires a Supervisor

ID, press the

#

key three times.

— If your queue does not require a

Supervisor ID, press the

#

key two

times.

2260

NotReady

2260

See also other documents in the category Nortel Networks Phones: