Nortel Networks 1165E - Manual (Page 38)

Supervisor features
38
Using Interflow
Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a pre-defined threshold.
To use Interflow:
Using Night Service
Use the Night Service feature to define how calls are handled outside of
business hours.
To activate Night Service:
3. Press the Goodbye key to end the call.
1. Press the Interflow key.
Note: The Interflow LCD flashes while
the feature is active.
2. Press the Interflow key again to
deactivate the feature and resume
normal call flow.
1. Press the Night Service key.
(Goodbye)
Interflow
Interflow
NightSvc