Nortel Networks 1140E - Manual (Page 41)

Supervisor features
41
To display agent status:
Figure 5: Current status of agents
Press the
Display Agent
key. The summary
information displays for twelve seconds or
until another feature key is pressed, as
shown in Figure 5.
Agent positions in the Not Ready state are
counted as busy on either ACD calls or non-
ACD calls, as specified by your system
administrator.
DisplayAgt
ACD WAIT DH LOGOUT
23 2 0 0
Positions busy
on non-ACD calls
Vacant agent
positions Positions busy
on ACD calls
Positions waiting
for ACD calls