Nortel Networks 1140E - Manual (Page 27)

Agent features
27
Using Emergency
Use the
Emergency
feature to contact your supervisor immediately in an
emergency situation.
To use Emergency:
3. Press the
Activity
key.
If you are performing multiple tasks,
repeat steps 1 and 2.
Note:
If configured, you can enter
Activity Codes while in the Not Ready
state and run Not Ready Reason Codes
by Agent report in Contact Center
Manager Administration to track Not
Ready time.
1. During an active call, press the
Emergency
key.
Note:
The Emergency LCD remains lit
as long as the feature is active.
When the supervisor answers, a three-
way call commences with you, your
supervisor, and the caller.
2. Press the
Emergency
key again to
transfer the caller to the supervisor and
terminate your access to the caller and
supervisor.
Activity
Emergency
Emergency