Nortel Networks 1140E - Manual (Page 31)

Agent features
31
To transfer a call to your supervisor during a call in progress:
Using Record On Demand key
If this feature is enabled, you can use the Record on Demand (ROD)
feature key to record your telephone conversation.
Press the ROD key to start or stop the call recording. This key is
associated with the active user ID and is displayed only if a call is active.
The ROD key blinks while it is connecting to the call recording application,
and is lit when the call is recording.
The ROD key is displayed in the following scenarios:
• Normal operation - Press the ROD key during an active call to record
the call.
• Call Recording (CR) application in ROD Mode - Press the ROD key
during an active call to record the call
• Bulk Recording - For an active call or unregistered DN/Position ID,
call recording is initiated even though the ROD key is not pressed..
1. Press the
Supervisor
key.
2. When your supervisor answers, press
the
Supervisor
key again.
3. Press the
Goodbye
key to terminate
your access to the call.
1. Press the
ROD
key during an active call.
2. To stop the call recording, press the
ROD
key again.
Supervisor
Supervisor
(Goodbye)