Nortel Networks 1140E - Manual (Page 29)

Agent features
29
To answer a call:
Contacting your supervisor
Use the
Supervisor
feature to talk to your supervisor in the following
ways:
• “To answer a call from your supervisor:” on page 29
• “To answer a call from your supervisor while on another call:” on
page 29
• “To place a call to your supervisor:” on page 30
• “To conference in your supervisor during a call in progress:” on
page 30
• “To transfer a call to your supervisor during a call in progress:” on
page 31
To answer a call from your supervisor:
To answer a call from your supervisor while on another call:
When the LCD next to your individual
DN key flashes, press the DN key.
Note:
The LCD remains lit as long as
you are on the call.
When the LCD next to the
Supervisor
key
flashes, press the
Supervisor
key.
Note:
The LCD remains lit as long as
you are on the call.
The LCD next to the
Supervisor
key flashes
and a buzzer sounds.
2498
Supervisor
Supervisor