Pitney Bowes ADDRESSRIGHT DA300 - Manual (Page 6)

6
Fixing Problems
No Print
• Is barcoding enabled? Turn it on with Envelope Designer™Plus, the print driver or the
printer’s built-in menu options.
• Is a ZIP Code missing from your address database?
• Is there an invalid character in the ZIP Code? Example: Zero (0) must be the number,
not the letter (O). Verify that there is a dash inserted between the 5 + 4 ZIP Code Per
DMM manual specifications.
• Is the address too low? Check that the bottom of the last line of the address field is
not less than 5/8" from bottom edge of the media.
• Is the address too high? Make sure address placement conforms to USPS specifications.
Barcode Won’t Print
Out of Memory Message
Print Carriage Jams • The media thickness lever may be set too low for the material you’re running.
• The carriage rails may be dirty. Wipe them clean with a soft, lint-free cloth. DO NOT
lubricate them.
• The H-Block Separators. They’re probably set too low (feed gap too small).
• The feed fence may be too tight against the stack.
• Obstructions in the feed path. Remove any paper fragments or other debris.
• Dirty feed sensor (blow clean with compressed air).
Material Jams
Multiple Pieces Feed
• Are you using the material prop? Is it set properly?
• Are the feed rollers dirty? Clean them with denatured alcohol.
• Is the feed sensor dirty? Blow clean with compressed air.
• Is there 1/16” clearance between the feed fence and the stack? A feed fence set too
tight against the stack will retard feeding.
• Is the feed angle OK? Set it low for heavy material, high for light stock, and in the
middle for the rest.
Intermittent Feed
• The media thickness lever may be set improperly.
• Ink may not dry on very glossy materials.
• Are the exit rollers touching printed areas?
Printing is
Smudged
• Is the printer connected to a live outlet?
• Is the printer’s power switch ON?
• Is the printer set to ON LINE?
• Is the parallel cable connected at both the printer and computer?
• Was the DA300 selected from your application’s print dialog box?
• Is the print driver (DA300) installed in your computer?
Printer Fails to Respond
If this happens... Check this...
Printing Isn’t Sharp
The media thickness lever may be set improperly. Lower the lever to darken the print. If
this fails, replace the ink cartridge.
Barcode Fails MERLIN
Standards at USPS For more info on MERLIN, go to PB.com. Select Support, click on Search the Support
Knowledge base, then search the database for MERLIN.
Gray or Light Print
The media thickness lever may be set improperly. Also, print quality is less sharp when
using Tyvek, recycled or glossy material.
Try purging and cleaning the cartridge. If these steps fail, replace the cartridge.
H-Block Separators. They’re probably set to high (feed gap too great).
You’re probably using a graphic (artwork) that’s too big or you have too many fonts or
too large a font size. Try reducing the size of your art and limiting the number and size
of your fonts. Then shut the printer OFF, then ON and retry.