During scanning better control without cable, Additional scanning tips continued, Troubleshooting – Planon System Solutions R700 User Manual
Page 11

Additional Scanning Tips Continued
 
For better control over the DocuPen™ ’s movement, it is recommended 
that you detach the cable before you scan. 
 
 
During Scanning better control without cable… 
 
When scanning books or 
bound pages, it may be easier to 
scan in landscape mode across the 
page. This will follow the natural 
curve better. 
 
Images can be turned with the 
Imaging Software, within Windows, 
or Paperport. 
 
 
 
Beware of and avoid staples, and 
paper clips. 
 
These can interfere with a scan, and 
could also cause damage 
to the scanner.
 
 
 
 
 
 
 
11 
DocuPen™ Operation Manual
Troubleshooting
Software Installation Error Messages
The USB driver failed to install 
properly. 
OK, Cancel  
 
 
USB either not present, or configured 
properly. 
 
 
 
 
 
 
 
Verify in Device Manager the USB 
configuration, if present. 
 
If you see a yellow exclamation mark, 
review properties, & update driver. 
 
 
 
 
 
 
 
Try reinstalling the USB CPL2101 Driver with 
the included CD. 
 
 
For more detailed help contact 
TOLL FREE 1-877-DOCUPEN 
HELPLINE 
or email via [email protected] 
 
 
 
DocuPen™ Operation Manual
36
