Pixel Magic Systems MTV5000 - Manual (Page 30)

9
Troubleshooting
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Remote control is not working No batteries or batteries incorrectly inserted.
Batteries are flat.
Infrared receiver on Magic TV™ is obstructed.
Insert the supplied 4x AAA batteries as
described in section 2.1.
Insert fresh batteries as described in section 2.1.
Check that there is clear ‘line of sight’ from the
remote control to the sensor on the front panel of
Magic TV™ (see section 2.3).
No sound
Problem Possible causes Solution
Picture is distorted (people look either too
wide or narrow) Wrong TV shape is set.
Wrong Aspect Ratio Correction Mode is set.
Please make sure that Settings ➔ Video ➔ TV Aspect
Ratio is set to match the shape of your display.
Please read section 5.3 about Aspect Ratio
Correction modes.
Live TV signal is not stable Signal quality not good enough (Live TV
Indicator
on the front panel not solidly on).
Check your antenna. The Signal Strength
Indicator on the VFD and RF Signal Monitor in
the menus can also help diagnose any signal
problems for the current TV channel.
See RF Signal Monitor in section 7.5.
Audio cables are not connected.
HDMI Audio Output is not active.
HDMI audio is not supported on the
display/receiver.
PCM/Bitstream not supported by the
display/receiver.
Please check that your desired audio cable is
connected properly.
Please check that Settings ➔ Audio ➔ HDMI Audio
Out is turned on.
If you are using HDMI audio, please check that
your TV or receiver is compatible.
Please set Settings ➔ Audio ➔ Bitstream to the
opposite option to try.
9
Troubleshooting
No picture Magic TV™ is not plugged in and switched on
at the back.
Magic TV™ is still in Standby mode.
Video cable isn’t correctly attached.
Your display isn’t able to display the current
Output Format (the current Output Format is
displayed on the front panel).
Check the front panel. If nothing has illuminated,
then it is a power issue – please check the power
cable and plug socket.
If a red circle is illuminated on the front panel,
then Magic TV™ is in Standby. Press the Power
button on the remote control.
Please check that you are using the correct cable
and connectors for your TV and that they are
inserted correctly.
Please see the next section for instructions on
how to change Output Format without a picture.
Poor results in the RF Signal Monitor Aerial/antenna not connected.
Aerial/antenna not pointing in the correct
direction.
Broadcast coverage doesn’t reach your area.
Your building isn’t yet set up to receive the
broadcasts.
Please make sure a good quality (preferably
roof mounted) aerial/antenna is connected to
the Magic TV™ ‘Ant.In’ connector using good
quality cable.
If you can reach safely, adjust the direction of
the aerial/antenna until a signal is received.
Please seek help from a professional for external
aerials/antennas.
Please see http://www.digitaltv.gov.hk for
information about DTT broadcasts in your area.
Please seek advice from your building
management personnel about Communal Aerial
Broadcast Distribution (CABD).
Problem Possible causes Solution