Planon System Solutions DocuPort Series DocuPen - Manual (Page 43)

Troubleshooting
Lost Calibration Message
This message may appear during an erase operation when the power is
low, or interrupted. This can happen due to inferior batteries, or damaged
battery cover contacts.
1. Install 4 new batteries.
2. Verify battery polarity.
3. Check battery contacts.
Good contact Bent contact
If the contact is bent it can be gently pushed up to good position.
4. Click OK Proceed to erase memory as detailed on pages 29 & 30.
5. You can also restore buy attempting to download.
This same pop-up message will ask you to Restore Calibration Values.
Push Power Button on Penscanner FIRST Click OK.
Once the values have been restored, you can scan as usual.
DocuPen™ Operation Manual 43