Planon System Solutions DocuPort Series DocuPen - Manual (Page 23)

A message displays prompting you to press the DocuPen™ scanner power button.
7. In response to the prompt, press the DocuPen™ power button, FIRST and Immediately AFTER click the OK button in
the prompt window.
If you miss the timing you only have 3-4 seconds
you may encounter an error message such as;
No problem, simply press the DocuPen™ power button and
Immediately AFTER click the
Retry button in the prompt window.
Otherwise the DocuPen™ memory bank transfers, & downloads to your
computer.
If you still cannot download see Trouble shooting page 37.
Normal file transfer in progress.
DocuPen™ Operation Manual 23