SMC Networks SMC9462TX - Manual (Page 44)

T
ROUBLESHOOTING
A-4
Network Connection Problems
If your computer cannot find the EZ Card 1000 card or the network
driver does not install correctly, check the following items before
contacting SMC Technical Support.
◆ Make sure the card is securely seated in the PCI slot. Check for
any hardware problems, such as physical damage to the card’s
edge connector.
◆ Try the card in another PCI busmaster slot. If all fails, test with
another EZ Card 1000 card that is known to operate correctly.
◆ Check for resource conflict in the PCI configuration. See section
“PCI Compatibility” in this chapter.
◆ Make sure your computer is using the latest BIOS available.
◆ If there are other network cards in the computer, they may be
causing conflict. Remove all other cards from the computer and
test the EZ Card 1000 separately.
◆ Check for a defective computer or PCI bus by trying the
network card in another computer that is known to operate
correctly.
◆ Make sure your computer is using the latest BIOS available.
◆ If you cannot access a Windows or NetWare service on the
network, check that you have enabled and configured the
service correctly. If you cannot connect to a particular server,
ensure that you have access rights and a valid ID and password.
◆ If you cannot access the Internet, be sure you have configured
your system for TCP/IP.