SMC Networks SMC9462TX - Manual (Page 43)

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ROUBLESHOOTING
A-3
Solutions for Common Problems
Problems are often caused by cabling errors, conflicts with other
devices installed in the same computer, or software that has been
configured incorrectly. If you encounter a problem with the EZ
Card 1000 network card, use the following checklists to identify and
correct the problem.
Network Card Installation Problems
If your computer cannot find The EZ Card 1000 or the network
driver does not install correctly, check the following items before
contacting SMC Technical Support.
◆ Make sure the card is securely seated in the PCI slot. Check for
any hardware problems, such as physical damage to the card’s
edge connector.
◆ Try the card in another PCI busmaster slot. If all fails, test with
another EZ Card 1000 card that is known to operate correctly.
◆ Check for resource conflict in the PCI configuration. See section
“PCI Compatibility” in this chapter.
◆ Make sure your computer is using the latest BIOS available.
◆ If there are other network cards in the computer, they may be
causing conflict. Remove all other cards from the computer and
test the EZ Card 1000 separately.
◆ Check for a defective computer or PCI bus by trying the
network card in another computer that is know to operate
correctly.