Sprint Nextel PC3200 User Manual

Page 62

Error:

“ An Error has occurred. Your previous version of the
software will not be updated. "

Solution:

If the download is interrupted during the Auto-Update
process due to either a network unavailability error or if
you cancel the download, the PCS Connection Manager
may encounter an error the next time the software update
is attempted. You will need to Exit the PCS Connection
Manager (refer to page xx for more information). Use the
Windows Explorer utility to locate the PCS Connection
Manager Download sub folder. This Download sub folder
is located in the PCS Connection Manager folder, which is
normally located at: Program Files>Sprint>PCS
Connection Manager. Remove the "Download" subfolder
along with its contents. Now, re-launch the PCS
Connection Manager by double clicking the PCS
Connection Manager shortcut on desktop. Then, Click Go
to reconnect to the PCS Network, and retry the software update.

WARNING: The PCS Connection Manager will not work if you
upgrade to a different Operating System. You must uninstall the PCS
Connection Manager using the Add/Remove Programs Utility (see
page 61) prior to installing your new Operating System, then
reinstall the PCS Connection Manager.

Note:

If you have an older version of the Sprint PCS Connection

Manager and are experiencing problems during installation, use the
Add/Remove Programs Utility (see page 64) and remove the older version
of the Sprint PCS Connection Manager. Once you have removed the
older version, re-install the current version of the Sprint PCS Connection
Manager that is located on the Installation CD.

Section 3: Using the PCS Connection Card

3C: Troubleshooting Tips