IBM SSA 32H3816 User Manual

Page 53

B.0 Appendix B. SSA RAID Adapter Service Request Numbers

"Array Problems" in topic 4.2 describes how errors are reported and logged for the adapter and the disk drives attached to it.

These reports and logs contain service request numbers (SRNs) which lead to detailed descriptions of the problems.

The following table lists the SRNs that apply to the adapter card, with descriptions of each problem and what you should do to solve

the problem. The SSA RAID Adapter: Hardware Maintenance Manual Supplement provides more details of these SRNs; this
information is primarily for service representatives.

Other SRNs refer to the disk drives that are attached to the adapter and to the unit in which those disk drives are installed. For

details of those SRNs, refer to the Installation and User's Guide or the Hardware Maintenance Manual Supplement for that unit.

+------------------------------------------------------------------------+

¦ SRN ¦ Description ¦ Action ¦

+---------+-------------------------------+------------------------------¦

¦ 20PAA ¦ An open SSA link has been ¦ Call for service ¦

¦ ¦ detected. ¦ ¦

+---------+-------------------------------+------------------------------¦

¦ 21PAA ¦ An SSA 'Threshold exceeded' ¦ Call for service ¦

¦ to ¦ link error has been detected. ¦ ¦

¦ 29PAA ¦ ¦ ¦

+---------+-------------------------------+------------------------------¦

¦ 2A002 ¦ Async code 02 has been ¦ Call for service ¦

¦ ¦ received. Probably, a ¦ ¦

¦ ¦ software error has occurred. ¦ ¦

+---------+-------------------------------+------------------------------¦

¦ 2A003 ¦ Async code 03 has been ¦ Call for service ¦

¦ ¦ received. Probably, a ¦ ¦

¦ ¦ software error has occurred. ¦ ¦

+---------+-------------------------------+------------------------------¦

¦ 2A004 ¦ Async code 04 has been ¦ Call for service ¦

¦ ¦ received. Probably, a ¦ ¦

¦ ¦ software error has occurred. ¦ ¦

+---------+-------------------------------+------------------------------¦

¦ 2FFFF ¦ An async code that is not ¦ Call for service ¦

¦ ¦ valid has been received. ¦ ¦

+---------+-------------------------------+------------------------------¦

¦ 40000 ¦ The SSA adapter card has ¦ Exchange the adapter for a ¦

¦ ¦ failed. ¦ new one or call for service. ¦

+---------+-------------------------------+------------------------------¦

¦ 40004 ¦ A 4 MB DRAM module in adapter ¦ Call for service or exchange ¦

¦ ¦ card slot 0 has failed. ¦ the DRAM for a new one. ¦

+---------+-------------------------------+------------------------------¦

¦ 40008 ¦ An 8 MB DRAM module in ¦ Call for service or exchange ¦

¦ ¦ adapter card slot 0 has ¦ the DRAM for a new one. ¦

¦ ¦ failed. ¦ ¦

+---------+-------------------------------+------------------------------¦

¦ 40016 ¦ A 16 MB DRAM module in ¦ Call for service or exchange ¦

¦ ¦ adapter card slot 0 has ¦ the DRAM for a new one. ¦

¦ ¦ failed. ¦ ¦

+---------+-------------------------------+------------------------------¦

¦ 40032 ¦ A 32 MB DRAM module in ¦ Call for service or exchange ¦

¦ ¦ adapter card slot 0 has ¦ the DRAM for a new one. ¦

¦ ¦ failed. ¦ ¦

+---------+-------------------------------+------------------------------¦

¦ 40064 ¦ A 6 MB DRAM module in adapter ¦ Call for service or exchange ¦

¦ ¦ card slot 0 has failed. ¦ the DRAM for a new one. ¦

+---------+-------------------------------+------------------------------¦

¦ 40128 ¦ A 128 MB DRAM module in ¦ Call for service or exchange ¦

¦ ¦ adapter card slot 0 has ¦ the DRAM for a new one. ¦

¦ ¦ failed. ¦ ¦

+---------+-------------------------------+------------------------------¦

¦ 41004 ¦ A 4 MB DRAM module in adapter ¦ Call for service or exchange ¦

¦ ¦ card slot 1 has failed. ¦ the DRAM for a new one. ¦

+---------+-------------------------------+------------------------------¦

¦ 41008 ¦ An 8 MB DRAM module in ¦ Call for service or exchange ¦

¦ ¦ adapter card slot 1 has ¦ the DRAM for a new one. ¦

¦ ¦ failed. ¦ ¦

+---------+-------------------------------+------------------------------¦

¦ 41016 ¦ A 16 MB DRAM module in ¦ Call for service or exchange ¦

¦ ¦ adapter card slot 1 has ¦ the DRAM for a new one. ¦

¦ ¦ failed. ¦ ¦

+---------+-------------------------------+------------------------------¦

¦ 41032 ¦ A 32 MB DRAM module in ¦ Call for service or exchange ¦

¦ ¦ adapter card slot 1 has ¦ the DRAM for a new one. ¦

SSA RAID Adapter Installation and User's Guide.

Appendix B. SSA RAID Adapter Service Request Numbers

B.0 - 1