IBM Voluntary Community Assistance Network V-CAN - Manual (Page 32)

I
NDIANA
E
LIGIBILITY
M
ODERNIZATION
Voluntary Community Assistance Network (V-CAN)
V-CAN User Guide 32 [email protected]
al time)
or (2) for Spanish
enefit Programs (i.e.,
); or (3) for
ervices
ions:
aking with a Representative)
bout a Letter or Notice
r
ns
Suspected Fraud
sfer (EBT) Cards
s (F
specific)
ed System)
1)
2)
hange of address, income, etc)
1 Programs (Food Stamps, Cash Assistance (TANF),
Medicaid, Hoosier Healthwise, Medicaid for
nursing home care, IMPACT)
2) Reporting Changes
3) Electronic Benefit Transfer (EBT) Questions
4) Fraud
5) Service Center mailing address/FAX number
6) Disagreements with a Case Decision
5) EBT Questions (to obtain more detailed EBT account
information from JP Morgan)
Call Center Main Menu
Main Menu (7am – 7pm loc
nglish ƒ Press (1) for E
ƒ Press (1) for Healthy Indiana Plan (HIP); (2) B
ash Assistance or Health Coverage Food Stamps, C
IMPACT Employment S
ƒ Main Menu Opt
1. Apply for Assistance (by spe
2. Check Case Status
3. Ask a
4. Report a Change
5. Review or Reschedule an Appointment
6. Find a Local Office
7. Request a Proof of Eligibility Lette
8. More Optio
ƒ (1) Trouble Getting Required Information
ƒ (2) Report
ƒ ( Questions about Electronic Benefit Tran
AQs)
3)
ƒ (4) Frequently Asked Question
ƒ (5) Third Party Inquiry (general or case
ƒ (6) Other Questions
Main Menu (After-Hours Automat
Find a Local DFR Office
Check Case Status
3) Report a Change (leave a message with c
Asked Questions regarding: 4) Listen to Frequently
)
1-800-403-0864
ain Menu
Call
Call Center M