Motion Computing F5 - Manual (Page 70)

64 Appendix A Troubleshooting and Support
The eraser does not work
• The eraser may not be enabled. You can use Tablet and Pen Settings window to enable
the eraser. See “Configuring pen options” on page 25. The eraser works on digital ink
only, not text.
The buttons on the unit do not do what I expect them to do
• The button functions may have been customized. You can use the Tablet and Pen
Settings window to change the buttons to the desired functions. See “Configuring front
panel buttons” on page 26.
Ports and connectors
The unit is in the docking station, but the system does not recognize any accessory
devices, such as the external disk drive or monitor
• The unit may not be fully seated in the docking station. Remove the unit from the
docking station and then replace it.
Network
The wireless adapter keeps connecting even when I do not want it to
• The wireless adapter is enabled. You can use Motion Dashboard to disable the wireless
adapter. See “Enabling or disabling Wi-Fi” on page 39.
Audio
No sound is coming from the speakers
• The volume may be set too low or muted. You can use Motion Dashboard to increase
the volume or turn mute off.
• The integrated audio components may have been overwritten. If you install a third-
party audio device (such as a USB or Bluetooth device), the integrated audio may stop
working. If this occurs, reinstall the SigmaTel® and Knowles® IntelliSonic™ audio drivers.
You can find the drivers at www.motioncomputing.com/support/driver_download.asp .
If you still have problems after reinstalling the drivers, contact
Motion Technical Support.
System
I forgot my BIOS password and cannot access my computer
• You can enter several incorrect passwords before the BIOS temporarily locks the system.
You can try again by restarting the system. If you still cannot log on, contact Motion
Computing Technical Support at www.motioncomputing.com/support .