Motorola DCT6412 - Manual (Page 46)

FREQUENTL
Y ASKED QUESTIONS
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Q. What if I missed a Pay-Per-View movie/event that I ordered?
A. If your cable company provides impulse-ordering, you will not be billed for Pay-Per-View on channels that aren’t
tuned. In cities that require phone ordering, you need to call your cable company to cancel Pay-Per-View orders.
Check with your cable company to confirm canceling procedures.
On Demand (Optional Feature)
Q. Do my Parental Locks & Purchase PIN settings stay the same for On Demand purchases as with regular
programs?
A. Yes. PINs and settings apply to On Demand ratings and purchases.
Q. What if I only watched 15 minutes of my On Demand program and didn’t get to watch the rest before it
expired?
A. You will have to order it again. Refer to the On Demand section in this manual for more information on remaining
rental and viewing times.
Q. If I get to the end of an On Demand program and want to watch it again, can I restart at the beginning?
A. Yes, as long as your viewing period has not expired, you may watch it as often as you like.
Q. How do I return to watching an On Demand program after I’ve tuned to another channel?
A. Select My Rentals from the On Demand Menu and choose the program you want to continue watching. You can
either begin watching where you left off by selecting Resume, or start over with the Restart.
Q. Some of the programs appear in the listings with a checkmark or a dollar sign next to the title. What does
this mean?
A. Depending on the services your cable provider offers, you may see a checkmark or a dollar sign to indicate a
program you have ordered.
Q. How many On Demand programs can I order at one time?
A. Typically, there is no limit on purchases. Check with your cable operator for system-specific ordering information.
Q. I tried to order an On Demand program and received an error screen that said,“Unable to Process Request”.
What does this mean?
A. The “Unable to Process Request” message occurs when the set-top box is unable to communicate with the On
Demand equipment at your cable company. Try turning your set-top box off and then on again. If the message
appears again, note the time it appeared and the action you took and call your cable operator.
Q. When I selected a category from the On Demand Menu, I received a message that said,“No Program
Listings Available”. Why does this happen?
A. If there are no programs available for this particular category, this message will appear.
DVR and Digital Services
Q. How many hours of programming can I store on my DVR? What is the hard drive capacity?
A. The recording capacity depends on the video format that is being recorded. Your DVR can record up to 90
minutes of standard definition programming or up to 20 hours of high-definition programming. The hard drive
capacity is 120GB. See “Managing Your Personal Video Library” section in this manual for more information.
Q. How many tuners does my DVR have?
A. Your DVR has two tuners so that you can, 1) record two channels at the same time, 2) record one and watch
another or 3) record two channels and watch a 3rd program from your DVR recordings library.
Q. How do I return to live TV when I'm watching recorded programming?
A. Simply press the LIVE or
button on your remote.
Q. Can I record or watch two programs at the same time?
A. Yes, you can use the SWAP button on your remote to change from one tuner to the other.
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