Motorola DCT6412 - Manual (Page 45)

FREQUENTL
Y ASKED QUESTIONS
43 48
FREQUENTL
Y
ASKED
QUESTIONS
48
Frequently Asked Questions
Interactive Program Guide
Q. What are the icons (little pictures) at the bottom of the screen?
A. Quick Menu Icons are available to help you find what you’re looking for faster. The Quick Menu lets you quickly
go to other areas of the guide, such as Movies or Favorites Menus. Once you have selected a program title by
highlighting it and pressing OK or INFO, you can use the Action Icons on the information screens to set Reminders
and Parental Locks, schedule Recordings, BUY programs and more.
Q. How do I tell what the icons mean?
A. You will find descriptive text beneath the row of icons when you have an icon highlighted. This information
changes as you move the yellow highlight using the arrow buttons on your remote. On Program Information
screens, the Action Icons are specific to the program. For example, a BUY Icon will appear only for OND and PPV
programs. Playback Icons will appear only for recorded programs or rented On Demand (OND) titles.
Q. I can’t see the entire program title in the listings.
A. Some program titles are too long to fit in the space provided in the grid. You might see “…” to indicate there is
more to the title. (For example:“Third Rock From the Sun” might look like “Third Rock…”). Highlight the program and
check the
Instant Information area at the top of the screen for program title and other valuable information,
including rating, actors, start/end times, etc.
Q. What is the graphic bar that appears when I change channels?
A. The Flip Bar appears for a few seconds as you’re changing channels to provide important information about
programs. You will find the name of the current program, start and end times, channel number, rating and current
time.
Q. How do I get information on programs?
A. i-Guide provides detailed information on programs, including movies and sporting events. While in a listings
screen, you can access information by pressing the INFO button on your remote. While you are tuned to a program,
press INFO once for Instant Information or twice for complete information. Information includes program details
like actors, ratings and a brief program synopsis. You can also set
Reminders, place Parental Locks, order Pay-Per-
View movies and events and see other times a program is airing. To remove the information screen and return to
watching television, press the EXIT button on the remote.
Q. What is the red light on the upper left front of my box and/or what is the envelope on the screen?
A. Occasionally your cable provider may send a Message to let you know of new services and special promotions. To
read the message, go to the Main Menu and select Messages. You can keep or delete the Message once you have
opened it.
Q. How do I set my digital audio language?
A. Not only can you choose the language that displays on the screen buttons and descriptions, but you can also
change the secondary digital audio that is available with certain networks and programs. Choose Audio Setup from
the Setup Menu and change the default setting. Choose from English, Spanish, Portuguese or French. This feature is
only supported on certain digital channels that provide secondary audio. If the chosen audio language is not
available, the default audio language will be heard.
Q. What if I forget my Parental Locks/Purchase PINs?
A. You must call your local cable company to have these PINs reset. All of the PINs will be cleared. Once reset, you
will need to enter new PINs.
Q. Why can’t I purchase this Pay-Per-View program?
A. There are several things that could restrict Pay-Per-View ordering:
• Check to make sure the phone line is plugged in.
• You may have inadvertently made too many
Pay-Per-View orders. You may have to cancel one before you make
another order.
• You may have reached your credit limit. Call your cable company and have them check your account.
• Your cable company may require you to call them to purchase a PPV program, instead of an automatic purchase
through the box.