Index
Page 44
Mitel
®
8500 User Guide – Issue 13, September 2009
F
Feature
buttons 4
codes, using 9
descriptions 3
G
Group Listen, using 26
H
Handset 3
off-hook 5
off-hook, on-hook 5
on-hook 5
Handsfree Mode
overriding 19
using 19
Headset
instructions 5
using 5
Hold
individual 20
system 20
Hookflash, entering 20
Hunt Group Calls
diverting 39
stealing 39
Hunt Group Supervisor Features 39
Hunt Groups
Agent Help, accepting or rejecting 39
Agent Help, requesting 38
agent IDs 37
Automatic Call Distribution (ACD) 37
Barge-in, using 39
calls
diverting 39
monitoring 39
stealing 39
logging out of 38
types 37
Uniform Call Distribution (UCD) 37
wrap-up timer 38
I
Individual Hold, using 20
Internal Calls
placing 14
Inter-Station Messages
canceling 32
deleting 32
K
Keymaps
changing 12
switching 12
M
Manual Call Forwarding 22
Members, hunt group 37
Message Indicator Lamp 3
Messages
canceling 32
deleting 32
Do-Not-Disturb 33
leaving 31
pages 35
Reminder 34
replying to 32
retrieving 32
using 31
voice, listening to 32
Messages at Other Extensions, leaving 31
Messages Left at Other Extensions, canceling 32
Microphone, muting 20
Monitoring Calls
monitoring 39
Music, listening 8
Mute, using 20
N
Number, redialing 15
Numbers, redialing external 15
