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Mitel 8500 User Manual

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Troubleshooting

Page 42

Mitel

®

8500 User Guide – Issue 13, September 2009

When I try to use the Personal Call
Routing – Handoff feature (388), I
hear reorder tone.

This indicates that the call cannot be handed off because
one of the following may have occurred:

You tried to use the Handoff feature on a call that
has not been routed by Personal Call Routing.

You tried to use the Handoff feature on a call that
the system has not yet recognized as a valid call.

You tried to use the Handoff feature on an
unsupported extension. The Handoff feature is
supported on your main extension only.

You tried to use the Handoff feature on a phantom
extension. The Handoff feature is not supported on
phantom extensions.

You entered the handoff feature code at the exact
time the other party on the call disconnected.

The call was terminated for some reason.

Problem

Possible Solution