Mitel 8500 User Manual
Page 54

Troubleshooting
Page 42
Mitel
®
8500 User Guide – Issue 13, September 2009
When I try to use the Personal Call
Routing – Handoff feature (388), I
hear reorder tone.
This indicates that the call cannot be handed off because
one of the following may have occurred:
•
You tried to use the Handoff feature on a call that
has not been routed by Personal Call Routing.
•
You tried to use the Handoff feature on a call that
the system has not yet recognized as a valid call.
•
You tried to use the Handoff feature on an
unsupported extension. The Handoff feature is
supported on your main extension only.
•
You tried to use the Handoff feature on a phantom
extension. The Handoff feature is not supported on
phantom extensions.
•
You entered the handoff feature code at the exact
time the other party on the call disconnected.
•
The call was terminated for some reason.
Problem
Possible Solution
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