Mitel 8500 - Manual (Page 25)

Mitel ® 8500 User Guide – Issue 13, September 2009 Page 13
Answering and Placing Calls
Answering and Placing Calls
The following sections describe how to answer and place calls and how to use related features.
Answering Calls
Your telephone may be preset to automatically answer incoming internal calls in Handsfree
Mode. See “Using Handsfree Mode” on
page 19 . After disabling Handsfree Mode, you can use
your handset or headset to answer incoming calls.
To answer a call:
Lift the handset, or press (Speaker) to answer a call while using a headset, or to
answer a call in Handsfree Mode. See “Using Handsfree Mode” on
page 19 .
If you are currently on a call, press the flashing IC or CALL button to answer a waiting
call. See “
Answering Waiting Calls ” below.
Answering Waiting Calls
If you receive a call while you are on another call, you hear a “call waiting” tone, the IC or CALL
button flashes.
To answer a waiting call:
Press the flashing IC or CALL button. This places the first call on hold and connects you
to the waiting call. You can also place the first call on hold before you answer the waiting
call. See “Placing Calls On Hold” on
page 20 .
Using Automatic Call Access
Automatic Call Access connects you to incoming internal or external calls when you pick up the
handset or press
(Speaker). When Automatic Call Access is turned off, you must press the
flashing IC or Call button to answer incoming calls.
To use Automatic Call Access for incoming IC calls:
With the handset on-hook, dial 361 (on/off toggle).
To use Automatic Call Access for incoming external (trunk) calls:
With the handset on-hook, dial 360 (on/off toggle).
Redirecting Calls
You can redirect incoming calls to other extensions, external numbers, or send a DND message
(see
page 33 ).
To redirect calls:
1. While a call is ringing, dial 331.
2. Do one of the following:
• Dial the extension number, or press the Outgoing button or the Outgoing Call
access code (the default code is 8), and then dial the external number.
• Enter the DND code.
NOTE
By default, internal (intercom) calls are assigned to the IC button, and external
calls are assigned to the CALL buttons.