Mitel 8500 - Manual (Page 55)

Index
Mitel ® 8500 User Guide – Issue 13, September 2009 Page 43
A
About Your Telephone 2
Account Codes, using 17
ACD Hunt Group Wrap-up Timer, stopping 38
ACD Hunt Groups
loggin in 37
logging out 38
Agent Help
accepting or rejecting 39
requesting 38
Agent Help Calls, accepting or rejecting 39
Agent Help, requesting 38
Agent, ACD Hunt Group 37
All Parties on Hold, placing 25
Answering Calls 13
Audio Problems 41
Automatic Access, using 13
Automatic Call Access, using 13
Automatic Trunk Answer, using 14
B
Background Music, listening 8
Barge-In, using 39
Buttons Feature 4
C
Call Forward
manual 22
system 22
using 22
Callback (Queuing the Telephone), requesting 14
Calls
answering 13
camping-on to telephone 15
conference, placing 25
external, placing 15
forwarding 22
muting the microphone 20
picking up (reverse transferring) 21
placing 14
placing internal (IC) 14
recording 26
redirecting 13
stealing 39
telephone, queuing for 14
transferring 20
waiting 13
Calls On Hold
placing 20
Calls to External Numbers, transferring 21
Calls to Other Extensions, transferring 21
Camp-On, using 15
Codes
account 17
default system access 9
feature, default 9
Outgoing Call access 15
Comfort and Safety Tips 5
Conference
dropping out of 25
ending 25
transferring 25
Conference Calls
adding a party to 25
dropping out of 25
ending 25
placing 25
transferring 25
Conference Party, adding 25
Contact Information 41
D
Default
access codes 9
feature codes 9
settings, returning the telephone to 12
system access codes 9
Dialpad Buttons 3
Direct Station Selection/Busy Lamp Field (DSS/BLF) unit 8
Do-Not-Disturb, using 33
E
Emergency Calls, placing 14
Enhanced Speakerphone Mode 19
Error Tones, telephone 5
Extension Numbers 9
External Calls, placing 15
External Numbers, redialing 15
Index