Mitel 8500 - Manual (Page 50)

Hunt Groups
Page 38 Mitel ® 8500 User Guide – Issue 13, September 2009
Logging out of ACD Hunt Groups
You can log out of all ACD hunt groups at once or log out of each hunt group one at a time.
To log out of one or more ACD hunt group:
Do one of the following:
• Dial 328 to log out of all of your ACD hunt groups.
• Dial 327 to log out of one hunt group at a time.
Stopping the ACD Hunt Group Wrap-up Timer
Each time you end an ACD hunt group call, a wrap-up timer starts. Until this timer expires, you
will not receive another hunt group call. However, you can stop the wrap-up timer to allow calls
to your extension.
To stop the wrap-up timer:
With the handset on-hook, dial 329.
Other Hunt Group Features
The following features can be used by ACD or UCD hunt groups.
Requesting Agent Help
You can use Agent Help to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension, the
supervisor can join the call or reject the request.
To use Agent Help:
1. While you are on a hunt group call, press (Special), and then dial 375.
2. If not preprogrammed, dial the Agent Help extension number.
NOTE
Agent Help is not supported for peer-to-peer (P2P) calls. Contact your system
administrator for more information.
NOTE
If you hear repeating tones, one of the following has occurred:
• The feature is not available at your phone.
• You already have four parties in your call.
• Not enough system circuits are currently available.
• The Agent Help Extension is in DND.