beautypg.com

GarrettCom Magnum 20X User Manual

Page 34

background image

b. Situations when the problem occurs

c. The components involved in the problem

d. Any particular application that, when used, appears to create the problem

2.

An accurate list of Garrett Communications equipment model(s) with

serial number(s). Include the date that you purchased the equipment.

3.

It is useful to include other network equipment models and related hardware,

including personal computers, workstations, terminals and printers; as well as

the various network media being used.

4.

A record of changes that have been made to your network configuration prior to

the occurrence of the problem. Changes to system administration procedures

should all be noted in this record.

5.3

Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization

(RMA) number. To obtain an RMA number, contact Garrett Communications Customer

Support at (510) 438-9071 (office hours: 8AM - 5PM Pacific Standard Time) or email on

the Internet to [email protected]. When calling, please have the following

information readily available:

Name and phone number of your contact person.

Your Company Name

Shipping Address

Product Name

Serial Number (or Invoice Number)

Packing List Number (or Sales Order Number)

Date of installation

Failure symptoms, including a description of the specific problem

Garrett Communications will carefully test and evaluate all returned product. If

the problem or condition cannot be duplicated, the unit will be returned as: