GarrettCom Magnum 20X - Manual (Page 33)

operation is also straightforward and is discussed in Section 4.0.
Should problems develop during installation or operation, this section is intended
to help locate, identify and correct these types of problems. Please follow the suggestions
listed below prior to contacting your supplier. However, if you are unsure of the
procedures described in this section, or if the Magnum 200X product is not performing as
expected, do not attempt to repair the unit; instead contact your supplier for assistance or
contact Garrett Communications Customer Support.
5.1 Before Calling for Assistance
1. If difficulty is encountered when installing or operating the unit, refer back to
the Installation Section of this manual. Also check to make sure that the
various components of the network are inter-operable.
2. Check the cables and connectors to ensure that they have been properly
connected and the cables/wires have not been crimped or in some way
impaired during installation. (About 90% of network downtime can be
attributed to wiring and connector problems.)
3. Make sure that the power cord is properly attached to each unit. Be certain that
the AC power cord is plugged into a functioning electrical outlet. Use the PWR
LEDs to verify the unit is receiving proper power.
4. If the problem is isolated to a network device other than the Magnum
200X product, it is recommended that the problem device is replaced with a
known good device. Verify whether or not the problem is corrected.
5. If the problem continues after completing Step 4, above, contact your supplier
from whom you purchased the product for assistance, or Garrett Communications
Customer Support.