Welltech SIPIVR 6800GS V.2.1 User Manual
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Transferred Number: The phone number used to be transferred.
Transferring Number: SIP refer-by phone number. It might be used to
show different calling number for transferred party.
Transfer Mode: The mode of transfer
- Blind Transfer w/o Hold: This mode can be used only if remote party
can support transfer without hold. In this case, the SIPIVR can
continue to play the announcement during the transfer period.
- Blind Transfer: If checked, the SIPIVR 6800 will send REFER to
transferee party without making call to transferred party (Unattended
call transfer).
- Attend transfer: The SIPIVR 6800 will call the transferred party first.
Then SIPIVR can play announcement to the transferred party. The
calling party will still in hold state until SIPIVR get into the on-hook
component.
No Answer Timeout: The maximum time of waiting for call transfer result
Attached CTI Info Variable: The stored variable of CTI message that will
be sent to another channel. (only available for 8680 model)
Music File Directory: The directory of music hold file
Music File Directory: The name of music hold file
Connected Goto: Next component to be executed if it’s connected
Busy Goto: Next component to be executed if the called party is busy
No Answer Goto: Next component to be executed if the called party is no
answer
No Ring Back Goto: Next component to be executed if no ring back tone
(no SIP 18x) is received.
Fax/modem Goto: Next component to be executed if the target is
a fax or modem.
No Dial Tone Goto: Next component to be executed if no dial tone is
returned.
Others Goto: Next component to be executed if the result is others
Queued Goto: Next component to be executed if the target is queued. It
can be only used for 8680 model and required to connect to ICCS 8650
for call center solution to play the queuing order and waiting time. Please
contact to Welltech before to use it.
Remark: Description or remark for this component
4.8
Bridge
[Introduction]
The Bridge component provides a function for connecting two physical
channels or self bridge.
[Description]
Right-click the Bridge component, the screen appears as figure 4-8.