AltiGen MAXCS 7.0 SuperQ - Manual (Page 42)

38 SuperQ Manual
• Server—name of server, and server IP address
• Caller Name—name of caller
• Caller ID—ID of caller
• Queue Entry Time—the time that the call entered SuperQ
• Queue Duration—length of time call in SuperQ
• Destination—shows the workgroup where the queued call went; if the
call did not go to a workgroup, the field will either show “App Ext nnn
Call Handling” or “Dropped by User.”
— App Ext nnn Call Handling — the call follows the MAXCS
application extension’s Application Failover Plan setting when all
agents are logged out from all workgroups or all workgroups are out
of business hours.
— Dropped by User — call abandoned from SuperQ.