AltiGen MAXCS 7.0 MaxSupervisor - Manual (Page 39)

MaxSupervisor Manual 35
Using
Ma
xSup
erv
is
o
r
navigated through the interactive voice response system, or auto-
attendant, menu resulting in either collected digits and/or data
mapped by the IVR using the collected digits); and user data
(notes that an agent attached to the call).
Click the plus sign on an agent row to see the agent’s workgroups
and the agent’s login/logout information for each workgroup, plus
the agent’s assigned skill level. In the figure below, the row for
agent Wendy Sanders has been expanded. You can see that see is
logged into workgroup 3002 and is logged out of workgroup 3003.
You can see when she logged out of workgroup 3003, how long
she has been logged out, and the reason for logging out.
If an agent belongs to a workgroup that you’re not monitoring in
the current session, that workgroup is not shown here.
You can expand the information for multiple agents.
Within the expanded login/logout display you can right-click a row
to log the agent in to or out of that one workgroup or all the
agent’s workgroups. See the next figure.