AltiGen MAXCS 7.0 MaxSupervisor - Manual (Page 30)

26 MaxSupervisor Manual
You can sort the agents in ascending or descending order by type
of statistic. To do so, click a statistics category on the left. The
agents get rearranged according to your selection. For example, if
you click “Total WG In Calls Answered”, you would see something
like the following:
Notice that the chosen category above displays a descending
arrow. So the first agent displayed here answered the most calls,
and the last agent displayed answered the least. If you click the
category again, the arrow and the sort order becomes ascending,
from least to most.
Saving and Printing Statistics
To save agent or group statistics to a CSV (comma-separated
values) file, click the Export button at the bottom of the tab and
then specify a directory and file name. To print the data, click the
Print button. If you are printing group statistics, the tabular data
and the graph both print out.
Important: Workgroup statistics are reset every night at midnight.
If you do not export or print records before the reset,
you cannot recover the data.