AltiGen MAXCS 7.0 AltiReport - Manual (Page 99)

Chapter 3: The Reports
AltiReport Manual 95
2316 - Daily Max Number of Calls in Queue
Description: Reports the daily maximum number of workgroup calls in queue, in a line
chart format.
Report Options
1. Select an agent, if you want only that agent’s workgroups to appear in the
workgroup selection list.
2. Select workgroup(s).
3. Specify a time range for the report.
4. Narrow the report to specific days of the week and a span of time (optional).
5. Click Run Report to run the report.
6. Select the export format (HTML, PDF, Excel) and whether to separate the report
results into several files and/or export only specified pages.
Figure 51. This report shows the maximum number of calls in queue for workgroup 450
during the specified reporting period, in 15-minute intervals.
Report Fields
• Max Calls in Queue—The maximum number of calls that were in the queue in the
given time interval
• Time of Day—The time of day, in intervals of 15 minutes or 30 minutes, depending
on what will fit on the graph (an 11-hour day will show in 15-minute increments)
Data Source
All data from the table WGRTSUMMARY