1301 - agent call volume analysis – AltiGen MAXCS 7.0 AltiReport User Manual
Page 45
Chapter 3: The Reports
AltiReport Manual 41
1301 - Agent Call Volume Analysis
Description:
Reports an agent’s call volume for the reporting period. Shows results in
both tabular and graph formats.
Report Options
1. Select the agent and the agent’s workgroup(s).
2. Choose if you want the data reported by hour of day or by day of week.
3. Specify a time range for the report.
4. Narrow the report to specific days of the week and a span of time (optional).
5. Click Run Report to run the report.
6. Select the export format (HTML, PDF, Excel) and whether to separate the report
results into several files and/or export only specified pages.
Figure 9. This agent’s call volume data is displayed by hour of day in table and graph format
Report Fields
•
[Report Interval] (Hour of day or Day of week)—Displays the report interval, as
specified in the report parameters
- Voice Mail System (2 pages)
- MAXCS 7.5 ACM Administration (446 pages)
- MAXCS 7.5 Advanced Call Router (34 pages)
- MAXCS 7.5 AltiConsole (44 pages)
- MAXCS 7.5 AltiReport (110 pages)
- MAXCS 7.5 CDR (95 pages)
- MAXCS 7.5 MaxAgent (95 pages)
- MAXCS 7.5 MaxCommunicator (89 pages)
- MAXCS 7.5 Salesforce Connector Configuration Guide (17 pages)
- MAXCS 7.5 New Features Guide (22 pages)
- MAXCS 7.5 Softswitch Deployment Guide (37 pages)
- MAXCS 7.5 Upgrade Guidelines (7 pages)
- MAXCS 7.5 MaxInSight (34 pages)
- MAXCS 7.5 MaxOutlook (79 pages)
- MAXCS 7.5 MaxSupervisor (42 pages)
- MAXCS 7.5 SightMax Configuration Guide (7 pages)
- MAXCS 7.5 Telephony Hardware (70 pages)
- MAXCS 7.5 VRManager (32 pages)
- MAXCS 7.5 Polycom Configuration Guide (24 pages)
- MAXCS 7.5 Polycom VVX User Guide (11 pages)
- MAXCS 7.5 Polycom SoundPoint User Guide (6 pages)
- MAXCS 7.5 MaxMobile User Guide, iPhone (32 pages)
- MAXCS 7.0 Update 1 Adv Call Router (34 pages)
- MAXCS 7.0 Update 1 AltiConsole (44 pages)
- MAXCS 7.0 Update 1 AltiReport (110 pages)
- MAXCS 7.0 Update 1 CDR (95 pages)
- MAXCS 7.0 Update 1 FXS Configuration with AudioCodes (25 pages)
- MAXCS 7.0 Update 1 MaxAgent (93 pages)
- MAXCS 7.0 Update 1 MaxCommunicator (87 pages)
- MAXCS 7.0 Update 1 Salesforce Connector Configuration Guide (17 pages)
- MAXCS 7.0 Update 1 New Features Guide (26 pages)
- MAXCS 7.0 Update 1 Softswitch Deployment Guide (14 pages)
- MAXCS 7.0 Update 1 Upgrade Guidelines (6 pages)
- MAXCS 7.0 Update 1 MultiVOIP Configuration (27 pages)
- MAXCS 7.0 Update 1 MaxInSight (34 pages)
- MAXCS 7.0 Update 1 MaxMobile User Guide for iPhone (32 pages)
- MAXCS 7.0 Update 1 MaxOutlook (79 pages)
- MAXCS 7.0 Update 1 MaxSupervisor (42 pages)
- MAXCS 7.0 Update 1 SightMax (7 pages)
- MAXCS 7.0 Update 1 Telephony Hardware (68 pages)
- MAXCS 7.0 Update 1 VRManager (32 pages)
- MAXCS 7.0 Adv Call Router (26 pages)
- MAXCS 7.0 AltiConsole (44 pages)
- MAXCS 7.0 CDR (95 pages)