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1301 - agent call volume analysis – AltiGen MAXCS 7.0 AltiReport User Manual

Page 45

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Chapter 3: The Reports

AltiReport Manual 41

1301 - Agent Call Volume Analysis

Description:

Reports an agent’s call volume for the reporting period. Shows results in

both tabular and graph formats.

Report Options

1. Select the agent and the agent’s workgroup(s).
2. Choose if you want the data reported by hour of day or by day of week.
3. Specify a time range for the report.
4. Narrow the report to specific days of the week and a span of time (optional).
5. Click Run Report to run the report.
6. Select the export format (HTML, PDF, Excel) and whether to separate the report

results into several files and/or export only specified pages.

Figure 9. This agent’s call volume data is displayed by hour of day in table and graph format

Report Fields

[Report Interval] (Hour of day or Day of week)—Displays the report interval, as
specified in the report parameters