AltiGen MAXCS 7.0 AltiReport - Manual (Page 109)

AltiReport Manual 105
Index
Numerics
1101 - Agent Activity Event 25
1102 - Agent Call Detail Report 27
1201 - Agent Performance Summa-
ry 29
1202 - WG Calls and Direct Call Ac-
tivity Summary Report 31
1203 - Agent State Summary Re-
port 33
1204 - Agent WG Inbound Calls
Summary Report 35
1205 - Agent WG Outbound Calls
Summary Report 37
1206 - Agent Direct Calls Summary
Report 39
1301 - Agent Call Volume Analysis
41
1302 - Agent Average WG Call Han-
dling Time Analysis 43
1303 - Agent % Contribution to
each WG (Inbound/Outbound) 45
2101 - Workgroup Call Detail Re-
port 48
2201 - Workgroup Agent(s) State
50
2202 - Workgroup Agent(s) Perfor-
mance Summary 51
2203 - Workgroup Agent Call Activ-
ity Summary with % Analysis 53
2204 - Workgroup Agent Call/Time
Contribution % Comparison 55
2205 - Workgroup Inbound/Out-
bound Call Summary with % Anal-
ysis
57
2206 - Workgroup Inbound Calls
Wait Time Summary 59
2207 - Workgroup Inbound Call
Handling Summary 61
2208 - Workgroup Outbound Call
Handling Summary 63
2208 - Workgroup Service Level
Summary Report 65
2301 - Workgroup Inbound An-
swered Call Wait Time 67
2302 - Workgroup Inbound Aban-
doned Call Wait Time 69
2303 - Workgroup Inbound Over-
flowed/Redirected Calls Wait Time
71
2304 - Workgroup Inbound Calls
Answering Time 73
2305 - Workgroup Outbound Call
Handling Time 74
2306 - Workgroup Inbound Call Pri-
ority 76
2307 - Workgroup Cumulative In-
bound/Outbound Call 78
2308 - Workgroup Cumulative In-
bound Call Wait Time 80
2309 - Workgroup Cumulative In-
bound Call Handling 82
2310 - Cumulative Outbound Call
Handling 84
2311 - Total & % Inbound Calls
ANS/ABN/OFL 86
2312 - Total & % WG Inbound Calls
in Queue 88
2313 - Average Call Handling Time
90
2314 - Total Outbound Calls 92
2315 - Total Outbound Calls Han-
dling Time 93
2316 - Daily Max Number of Calls in
Queue 95
2317 - Daily Longest Queue Time
96
2318 - Daily Real Time Service Lev-
el 97
2319 - Historical Service Level
Summary Report 98
3101 - DNIS Call Detail Report 100
3201 - DNIS Call Summary 102
A
accessing AltiReport remotely 4
admin role 5
administrator login 5
administrator profile 6
Agent % Contribution to each WG
(Inbound/Outbound) 45
Agent Activity Event 25
Agent Average WG Call Handling
Time Analysis 43
Agent Call Detail Report 27
Agent Call Volume Analysis 41
Agent Direct Calls Summary Report
39
Agent Performance Summary 29
Agent Report
Agent Call Detail Report 27
Agent Reports 25
Agent % Contribution to each
WG (Inbound/Outbound) 45 ,
46
Agent Activity Event 25
Agent Average WG Call Handling
Time Analysis 43
Agent Call Volume Analysis 41
Agent Direct Calls Summary Re-
port 39
Agent Performance Summary 29
Agent State Summary Report 33
Agent WG Inbound Calls Sum-
mary Report 35
Agent WG Outbound Calls Sum-
mary Report 37
WG Calls and Direct Call Activity
Summary Report 31
Agent State Summary Report 33
Agent WG Call Handling Time Distri-
bution 46
Agent WG Inbound Calls Summary
Report 35
Agent WG Outbound Calls Summa-
ry Report 37
AltiReport
backup 12
installation 2
requirements 1
restore 13
setup 4
AltiWare registration 8
Average Call Handling Time 90
B
backup 12
backup and restore 11
C
CDR database registration 7
Cumulative Outbound Call Handling
84
D
Daily Longest Queue Time 96
Daily Max Number of Calls in Queue
95
Daily Real Time Service Level 97
DNIS Call Detail Report 100
DNIS Call Summary 102
DNIS Reports 100
DNIS Call Detail Report 100
DNIS Call Summary 102
DNIS, limiting access to 10
E
export settings 19
exporting a report 20
External Logger Service, version
needed 1
F
favorite reports
editing 21
removing 22
running manually 22
scheduling 21