AltiGen MAXCS 7.5 CDR - Manual (Page 81)

Records and Data Schema
CDR Manual 77
Re
co
rd
s an
d
Data S
c
hema
NumOutHold
Number of outbound WG
calls that were put on hold
by agent (One call on hold
multiple times will count just
one time)
LON
G
DurOutHold
Duration of outbound WG
calls put on hold by agent LON
G
NumOutRecord
Number of outbound WG
calls that were recorded LON
G
DurOutRecord
Duration of outbound WG
calls that were recorded LON
G
NumOutXfer
Count of outbound WG calls
that were transferred by
agent
LON
G
NumOutWrapUp
Count of agent outbound
WG calls that entered wrap-
up state
LON
G
DurOutWrapUp
Total outbound WG Wrap-
up duration LON
G
NumInAbnInQWithinS
LT
Total number of calls hang-
up in queue with wait time
less than or equal to
Service Level Threshold
within report interval
(QueueTime+RingTime <=
SLT)
LON
G
NumInAbnDuringRing
WithinSLT
Number of calls hang-up in
ring (in queue or never in
queue) with wait time less
than or equal to Service
Level Threshold within
report interval
(QueueTime+RingTime <=
SLT)
LON
G
NumInAbnVmMsgWith
inSLT
Number of calls leaving VM
and with wait time less than
or equal to Service Level
Threshold within report
interval
(QueueTime+RingTime <=
SLT)
LON
G
Database Element Definition Type Specification