AltiGen MAXCS 7.5 CDR - Manual (Page 28)

Running a Search
24 CDR Manual
(For example, when you search for Connected Calls, the time range
as “Today,” and sorting by N/A, CDR will retrieve the total number
of connected calls for “today.”
Note:
If the time range for the search is less than 1 day, and Date/Time is
selected for Sort by, CDR will list records hourly. If time range for
the search is longer than 1 day, and Date/Time is selected for Sort
by, CDR will list records daily.
6. Click Search. During the search, a progress window appears.
7. To cancel the search, click Cancel.
Search results appear in the Summary window. Refer to “Search
Results” on page 25 for details on working with search results.
Workgroup Statistics Search
Workgroup Statistics lets you search workgroup call data (rtmData.mdb
records) captured from the real-time monitoring function in the Workgroup
Statistics tab of the MaxSupervisor client. To perform this search, you can
log in as the administrator or as a workgroup supervisor
.