AltiGen MAXCS 7.5 CDR - Manual (Page 47)

CDR / Workgroup CDR Search: Typical Searches
CDR Manual 43
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Example Workgroup CDR Searches
All internal calls to/from a particular
extension
Set Type to Connected Calls
Set Caller to Extension, enter particular
extension, select Exact
Set Callee to Extension, enter particular
extension, select Exact
All trunks busy
Set Type to All Trunks Busy
Set Caller to All
Set Callee to All
To run a search on: Use these fields and settings:
All incoming workgroup calls per
agent
Set Type to Connected Calls
Enter Workgroup Number, select Inbound
Set Sort By to Agent
All incoming workgroup calls per
workgroup
Set Type to Connected Calls
Enter Workgroup Number, select Inbound
Set Sort By to N/A
All unanswered calls by
workgroup
Set Type to Unanswered Calls
Enter Workgroup Number, select Both
Set Sort By to N/A or Date/Time
All workgroup voicemail
messages by workgroup
Set Type to Messages
Enter Workgroup Number, select Both
Set Sort By to Workgroup
All calls to workgroup
Set Type to All Calls
Enter Workgroup Number, select Both
Set Sort By to N/A or Date/Time
All calls to workgroup via specific
DNIS
Set Type to All Calls
Enter Workgroup Number, select Both
Enter DNIS digits, select Exact
Set Sort By to Workgroup
To run a search on: Use these fields and settings: