AltiGen MAXCS 7.5 CDR - Manual (Page 61)

Records and Data Schema
CDR Manual 57
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Table 2: AGENTPERWGSUMMARY1
Agent per Workgroup Statistics during the time interval specified by Start
Time and End Time.
Reason
Reason for Activity.
(For logout, it is
logout reason code)
LONG
96 = Network issues caused the
system to log out an IP phone
agent from the workgroup.
97 = Agent’s physical or IP
extension is changed to virtual
extension. System logs out the
extension from workgroup.
98 = Supervisor logs out the
agent.
99 = Agent ring no answer.
System logs out the agent from
workgroup based on
configuration
WrapUpSessi
onID Call session, for
wrap up
LONG
WrapUpDirec
tion Call direction, for
wrap up
LONG
When Activity = 8 (Wrapup),
1 = inbound wrap-up
2 = outbound wrap-up
WrapUpDurat
ion
Wrap up duration LONG
ReasonDescr
iption Description of the
Logout reason CHAR(6
4)
Database
Element Definition Type Specification
Version Version of the record LONG 2 = OE/ACM 5.0A
NodeID
Server ID (System ID) assigned to
an MAXCS system in MaxAdmin
LONG value: 1–100
StartTime
GMT start time of record's period.
Seconds since 1970/01/01
00:00:00.
LONG
EndTime
GMT end time of record's period.
Seconds since GMT 1970/01/01
00:00:00.
LONG
Database
Element Definition Type Specification