Panasonic CF-52 Series - Manual (Page 99)

99
Troubleshooting (Advanced)
„ Smart Card (only for model with Smart Card slot)
Cannot use a Smart Card. z Insert the Smart Card correctly.
z Set [Smart Card] to [Enabled] in the [Advanced] menu of the Setup Utility
(
Î page 76 ).
z To use a Smart Card, you need a specified software and driver.
„ Fingerprint Reader (only for model with Fingerprint Reader)
The sensor does not enroll or authenti-
cate my fingerprint. z Slide your finger correctly. For further information about enrollment and
authentication, refer to “How to Use the Fingerprint Reader” (
Î page 48 ) and
[Tutorial].
• Click
(Start) - [All Programs] - [Protector Suite] - [Control Center] - [Help] -
[Tutorial].
z The sensor enrolls or authenticates no fingerprint, or performs authentication
poorly, despite the correct way of finger sliding when your finger is in any of the
conditions stated below:
• Rough skin, or injured finger (with a cut or a skin inflammation)
• Extremely dry
• Soiled with mud or oil
• Fingerprint has been worn and has faded
• Wet with water or sweat
following steps when any of the conditions described above exists>
• Wash your hands or wipe them dry.
• Use a different finger for registration or authentication.
• Treat your finger with a hand cream when it is rough skin or dry.
z Clean the fingerprint sensor. For further information, refer to “Handling &
Maintenance” (
Î page 55 ).
z The fingerprint sensor may be malfunctioning when it continues to perform
poorly after the steps described above have been performed. Contact
Panasonic Technical Support.