Quickspecs – HP MSA30 DB User Manual
Page 5
Software Product
Services
Standalone telephone support
Rights to new license version
Media and documentation updates
Hardware Product
Services
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information, please refer to the URL listed
below:
Warranty Upgrade
Options
Response – Upgrade on-site response from next business day to same day 4 hours
Coverage – Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
Duration – Select duration of coverage for a period of 1, 3, or 5 years
HP Care Pack
Installation
Care Pack services provide a range of life cycle support options that let you choose the service
levels that meet your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24
hours, 7 days call window with options including 4 hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials
and VMware-based IT solutions helping to deliver high level of application availability.
Response times range from 30 mins for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution.
NOTE: For more information on HP Care Pack services, contact any of our worldwide sales
offices, resellers or visit our worldwide website at:
NOTE: For more complete information on HP Services offerings, customers and resellers, please
NOTE: Additional information regarding worldwide limited warranty and technical support is
available at:
NOTE: For additional information on Server Services, Rack and Power Options, please visit:
NOTE: The information contained herein is subject to change without notice and is provided "as
is" without warranty of any kind.
NOTE: The warranties for HP products and services are set forth in the express limited warranty
statements accompanying such products and services.
NOTE: Nothing herein should be construed as constituting an additional warranty. HP shall not be
liable for technical or editorial errors or omissions contained herein.
QuickSpecs
HP StorageWorks Modular Smart Array 30 Single
Bus or Dual Bus Enclosures
Service and Support, HP Care Pack, and Warranty Information
DA - 11738 Worldwide QuickSpecs — Version 25 — 6.8.2007
Page 5