Handspring Visor - Manual (Page 248)

Page 248 Troubleshooting Tips
Software installation problems
Problem Solution
Palm™ Desktop software
will not install
successfully. Disable any anti-virus software, close
any open applications or utilities, and
then perform the installation again.
If you are installing on a computer at
your workplace, make sure your
System Administrator grants you the
rights to install software.
If you are still having problems
installing the Handspring software,
try these steps:
1. Download the latest version of the
software from the Customer
Support or Product Support
section of www.handspring.com.
2. If you’re computer runs Windows
95, 98, 98SE, Me or 2000, restart
your computer in “safe mode” by
pressing F8 on the keyboard as the
computer boots.
3. Install the file you downloaded in
step 1. If the installation finishes,
restart your computer in the
normal operating mode and start
using the Palm Desktop.